Shipping

WHEN ARE THE PRODUCTS SHIPPED AND HOW CAN I TRACK THE STATUS OF MY ORDER

The shipment will take place, at your choice, via ordinary or express courier during office hours. Shipping costs may apply to your Order. To view the shipping conditions and related applicable costs click here. Once the Products have been delivered to the courier, we will send you an Order Shipping Confirmation email.
We will not proceed with the shipment of the Products unless payment has been received. If no one is available to receive the Products delivered to the indicated delivery address, we will notify you via a notification left by the courier in your letterbox.
Title and risk of loss of the Products will pass to you upon delivery
You can check the current status of your Order by following the link in the Order Shipping Confirmation email.

HOW TO RETURN PRODUCTS

Please read our Returns Policy where you will find all the information necessary to return products for any reason.

YOUR RIGHT OF WITHDRAWAL

If you have received the Products ordered and are not satisfied or have simply changed your mind about the purchase after we have sent you your Order Shipping Confirmation by email, you can exercise your right of withdrawal without penalties and without indicating any reason and request a refund, pursuant to articles 64 et seq. of Legislative Decree 206/2005 (“Consumer Code”).
Please note that while the Products remain in your possession, you have an obligation to keep them safe and in good condition.

All products that undergo customization (specific customer request) cannot be returned.

After informing us of your decision to withdraw from the Contract, we will reimburse you as soon as possible, and in any case no later than 14 days (excluding personalized products) from the date on which you exercised your right of withdrawal, any sum you have incurred or your credit card has been charged for the Products you ordered.